{"id":6352,"date":"2023-03-16T13:59:39","date_gmt":"2023-03-16T13:59:39","guid":{"rendered":"https:\/\/www.farm21.com\/?post_type=docs&#038;p=6352"},"modified":"2023-03-30T11:27:33","modified_gmt":"2023-03-30T11:27:33","password":"","slug":"fs21-sensor-activated-but-not-or-no-longer-sending-data","status":"publish","type":"docs","link":"https:\/\/www.farm21.com\/fr\/helpcenter\/issues-and-troubleshooting\/fs21-sensor-activated-but-not-or-no-longer-sending-data\/","title":{"rendered":"FS21 Capteur activ\u00e9, mais n'envoyant pas ou plus de donn\u00e9es"},"content":{"rendered":"<style>.kb-row-layout-id_5d8f6f-6e > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id_5d8f6f-6e > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id_5d8f6f-6e > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id_5d8f6f-6e > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id_5d8f6f-6e > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id_5d8f6f-6e > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id_5d8f6f-6e alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column_96b3ea-5b > .kt-inside-inner-col,.kadence-column_96b3ea-5b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_96b3ea-5b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_96b3ea-5b > .kt-inside-inner-col{flex-direction:column;}.kadence-column_96b3ea-5b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_96b3ea-5b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_96b3ea-5b{position:relative;}@media all and (max-width: 1024px){.kadence-column_96b3ea-5b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column_96b3ea-5b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_96b3ea-5b\"><div class=\"kt-inside-inner-col\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"341\" src=\"https:\/\/www.farm21.com\/wp-content\/uploads\/2023\/03\/Copy-of-Blog-Imagery-Cut-Template-1024x341.jpg\" alt=\"\" class=\"wp-image-6355\" title=\"\" srcset=\"https:\/\/www.farm21.com\/wp-content\/uploads\/2023\/03\/Copy-of-Blog-Imagery-Cut-Template-1024x341.jpg 1024w, https:\/\/www.farm21.com\/wp-content\/uploads\/2023\/03\/Copy-of-Blog-Imagery-Cut-Template-300x100.jpg 300w, https:\/\/www.farm21.com\/wp-content\/uploads\/2023\/03\/Copy-of-Blog-Imagery-Cut-Template-768x256.jpg 768w, https:\/\/www.farm21.com\/wp-content\/uploads\/2023\/03\/Copy-of-Blog-Imagery-Cut-Template-360x120.jpg 360w, https:\/\/www.farm21.com\/wp-content\/uploads\/2023\/03\/Copy-of-Blog-Imagery-Cut-Template-1536x512.jpg 1536w, https:\/\/www.farm21.com\/wp-content\/uploads\/2023\/03\/Copy-of-Blog-Imagery-Cut-Template-2048x683.jpg 2048w, https:\/\/www.farm21.com\/wp-content\/uploads\/2023\/03\/Copy-of-Blog-Imagery-Cut-Template-18x6.jpg 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n<\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\">Raisons possibles <\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L'antenne n'a pas \u00e9t\u00e9 install\u00e9e avant d'allumer l'appareil lors de la configuration initiale \u2192 R\u00e9sultat : la recherche de signal \u00e9puise la batterie<\/li>\n\n\n\n<li>Le capteur n'a pas \u00e9t\u00e9 charg\u00e9 pendant la nuit (au moins 12 heures) avant d'\u00eatre utilis\u00e9 \u2192 R\u00e9sultat : charge insuffisante pour un fonctionnement correct (dur\u00e9e de vie de la batterie : 1 an)<\/li>\n\n\n\n<li>L'appareil n'est pas allum\u00e9 correctement \u2192 R\u00e9sultat : la sonde reste endormie<\/li>\n\n\n\n<li>L'utilisateur a \u00e9teint l'appareil avant l'installation en maintenant le bouton trop longtemps &gt; 8 secondes<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9tapes de r\u00e9solution (\u00e0 suivre dans l'ordre exact)<\/h2>\n\n\n\n<p>(Nous remarquons souvent que les \u00e9tapes ci-dessous ne sont pas toujours suivies correctement lors de l'installation initiale. Veiller \u00e0 le faire pour garantir un fonctionnement correct).<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Ouvrir le dispositif en d\u00e9vissant la bague<\/li>\n\n\n\n<li>Installer l'antenne de l'appareil<\/li>\n\n\n\n<li>Brancher le c\u00e2ble de charge USB-C (chargeurs de 1,5 amp\u00e8re de pr\u00e9f\u00e9rence).\n<ol class=\"wp-block-list\">\n<li>S'assurer que la temp\u00e9rature ambiante ne d\u00e9passe pas 40 degr\u00e9s Celsius (protection de la charge).<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li>Allumer l'appareil en maintenant le bouton enfonc\u00e9 pendant environ 5 secondes<\/li>\n\n\n\n<li>Attendre le voyant vert, ne pas rel\u00e2cher plus t\u00f4t. Rel\u00e2cher juste apr\u00e8s son apparition.\n<ol class=\"wp-block-list\">\n<li>Il peut s'\u00e9couler jusqu'\u00e0 6 heures avant que les premiers relev\u00e9s de la plate-forme ne soient visibles.<\/li>\n\n\n\n<li>Si tu ne vois pas encore le capteur dans la plateforme, scanne le code QR\n<ol class=\"wp-block-list\">\n<li>Utilise la fonctionnalit\u00e9 QR scan de l'appareil photo de ton t\u00e9l\u00e9phone<\/li>\n\n\n\n<li>Utiliser l'application Farm21, qui int\u00e8gre un scanner de code QR.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li>Attendre 12 heures<\/li>\n\n\n\n<li>R\u00e9assembler l'appareil<\/li>\n\n\n\n<li>Confirmer avec <a href=\"mailto:support@farm21.com\">support@farm21.com<\/a> ou en application chat le capteur est correctement connect\u00e9<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Voir la vid\u00e9o d'installation<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Capteur FS21 - Vid\u00e9o d&#039;installation\" width=\"720\" height=\"405\" src=\"https:\/\/www.youtube.com\/embed\/ow9dLPrQb1w?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n<style>.kb-row-layout-id_a2507f-ce > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id_a2507f-ce > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id_a2507f-ce > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:100%;margin-left:auto;margin-right:auto;padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id_a2507f-ce > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id_a2507f-ce > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id_a2507f-ce > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id_a2507f-ce alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column_553176-3b > .kt-inside-inner-col{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kadence-column_553176-3b > .kt-inside-inner-col,.kadence-column_553176-3b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_553176-3b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_553176-3b > .kt-inside-inner-col{flex-direction:column;}.kadence-column_553176-3b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_553176-3b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_553176-3b{position:relative;}.kadence-column_553176-3b, .kt-inside-inner-col > .kadence-column_553176-3b:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}@media all and (max-width: 1024px){.kadence-column_553176-3b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column_553176-3b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_553176-3b inner-column-1\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n\n<\/div><\/div>\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Raisons possibles Mesures \u00e0 prendre (\u00e0 suivre dans l'ordre exact) (Nous remarquons souvent que les \u00e9tapes ci-dessous ne sont pas toujours suivies correctement lors de l'installation initiale. Veiller \u00e0 le faire pour garantir un fonctionnement correct). Regarder la vid\u00e9o d'installation<\/p>","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"doc_category":[69],"doc_tag":[81],"class_list":["post-6352","docs","type-docs","status-publish","hentry","doc_category-issues-and-troubleshooting","doc_tag-sensors"],"year_month":"2026-05","word_count":229,"total_views":"950","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"display_name":"Alrie","author_link":"https:\/\/www.farm21.com\/fr\/author\/alriefarm21-com\/"},"doc_category_info":[{"term_name":"Issues and Troubleshooting","term_url":"https:\/\/www.farm21.com\/fr\/docs-category\/problemes-et-depannage\/"}],"doc_tag_info":[{"term_name":"Sensors","term_url":"https:\/\/www.farm21.com\/fr\/docs-tag\/capteurs\/"}],"taxonomy_info":{"doc_category":[{"value":69,"label":"Issues and Troubleshooting"}],"doc_tag":[{"value":81,"label":"Sensors"}]},"featured_image_src_large":false,"comment_info":0,"jetpack_sharing_enabled":true,"acf":[],"_links":{"self":[{"href":"https:\/\/www.farm21.com\/fr\/wp-json\/wp\/v2\/docs\/6352","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.farm21.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.farm21.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.farm21.com\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.farm21.com\/fr\/wp-json\/wp\/v2\/comments?post=6352"}],"version-history":[{"count":4,"href":"https:\/\/www.farm21.com\/fr\/wp-json\/wp\/v2\/docs\/6352\/revisions"}],"predecessor-version":[{"id":6360,"href":"https:\/\/www.farm21.com\/fr\/wp-json\/wp\/v2\/docs\/6352\/revisions\/6360"}],"wp:attachment":[{"href":"https:\/\/www.farm21.com\/fr\/wp-json\/wp\/v2\/media?parent=6352"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.farm21.com\/fr\/wp-json\/wp\/v2\/doc_category?post=6352"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.farm21.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=6352"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}