{"id":6352,"date":"2023-03-16T13:59:39","date_gmt":"2023-03-16T13:59:39","guid":{"rendered":"https:\/\/www.farm21.com\/?post_type=docs&#038;p=6352"},"modified":"2023-03-30T11:27:33","modified_gmt":"2023-03-30T11:27:33","password":"","slug":"fs21-sensor-activated-but-not-or-no-longer-sending-data","status":"publish","type":"docs","link":"https:\/\/www.farm21.com\/es\/helpcenter\/issues-and-troubleshooting\/fs21-sensor-activado-pero-no-esta-enviando-datos\/","title":{"rendered":"FS21 Sensor activado, pero no env\u00eda datos o deja de hacerlo"},"content":{"rendered":"<style>.kb-row-layout-id_5d8f6f-6e > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id_5d8f6f-6e > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id_5d8f6f-6e > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id_5d8f6f-6e > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id_5d8f6f-6e > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id_5d8f6f-6e > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id_5d8f6f-6e alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column_96b3ea-5b > .kt-inside-inner-col,.kadence-column_96b3ea-5b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_96b3ea-5b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_96b3ea-5b > .kt-inside-inner-col{flex-direction:column;}.kadence-column_96b3ea-5b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_96b3ea-5b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_96b3ea-5b{position:relative;}@media all and (max-width: 1024px){.kadence-column_96b3ea-5b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column_96b3ea-5b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_96b3ea-5b\"><div class=\"kt-inside-inner-col\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"341\" src=\"https:\/\/www.farm21.com\/wp-content\/uploads\/2023\/03\/Copy-of-Blog-Imagery-Cut-Template-1024x341.jpg\" alt=\"\" class=\"wp-image-6355\" title=\"\" srcset=\"https:\/\/www.farm21.com\/wp-content\/uploads\/2023\/03\/Copy-of-Blog-Imagery-Cut-Template-1024x341.jpg 1024w, https:\/\/www.farm21.com\/wp-content\/uploads\/2023\/03\/Copy-of-Blog-Imagery-Cut-Template-300x100.jpg 300w, https:\/\/www.farm21.com\/wp-content\/uploads\/2023\/03\/Copy-of-Blog-Imagery-Cut-Template-768x256.jpg 768w, https:\/\/www.farm21.com\/wp-content\/uploads\/2023\/03\/Copy-of-Blog-Imagery-Cut-Template-360x120.jpg 360w, https:\/\/www.farm21.com\/wp-content\/uploads\/2023\/03\/Copy-of-Blog-Imagery-Cut-Template-1536x512.jpg 1536w, https:\/\/www.farm21.com\/wp-content\/uploads\/2023\/03\/Copy-of-Blog-Imagery-Cut-Template-2048x683.jpg 2048w, https:\/\/www.farm21.com\/wp-content\/uploads\/2023\/03\/Copy-of-Blog-Imagery-Cut-Template-18x6.jpg 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n<\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\">Posibles razones <\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La antena no est\u00e1 instalada antes de encender el aparato durante la configuraci\u00f3n inicial \u2192 Resultado: la b\u00fasqueda de se\u00f1al agota la bater\u00eda<\/li>\n\n\n\n<li>El sensor no se ha cargado durante la noche (al menos 12 h) antes de usarlo \u2192 Resultado: carga insuficiente para un funcionamiento correcto (1 a\u00f1o de duraci\u00f3n de la bater\u00eda)<\/li>\n\n\n\n<li>El aparato no se enciende correctamente \u2192 Resultado: la sonda permanece dormida<\/li>\n\n\n\n<li>El usuario apaga el aparato antes de la instalaci\u00f3n manteniendo pulsado el bot\u00f3n durante demasiado tiempo &gt; 8 segundos<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Pasos para resolver (Seguir en orden exacto)<\/h2>\n\n\n\n<p>(A menudo observamos que los pasos que se indican a continuaci\u00f3n no siempre se siguen correctamente durante la configuraci\u00f3n inicial. Aseg\u00farate de hacerlo para garantizar un funcionamiento correcto).<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Abre el dispositivo desenroscando la anilla<\/li>\n\n\n\n<li>Instala la antena del dispositivo<\/li>\n\n\n\n<li>Enchufa el cable de carga USB-C (preferiblemente cargadores de 1,5 amperios)\n<ol class=\"wp-block-list\">\n<li>Aseg\u00farate de que la temperatura ambiente no supera los 40 grados Celsius (protecci\u00f3n de la carga)<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li>Enciende el aparato manteniendo pulsado el bot\u00f3n durante unos 5 segundos<\/li>\n\n\n\n<li>Espera a que aparezca el LED verde, no lo sueltes antes. Su\u00e9ltalo justo despu\u00e9s de que aparezca.\n<ol class=\"wp-block-list\">\n<li>Pueden pasar hasta 6 horas antes de que las primeras lecturas de la plataforma sean visibles<\/li>\n\n\n\n<li>Si a\u00fan no ves el sensor en la plataforma, escanea el c\u00f3digo QR\n<ol class=\"wp-block-list\">\n<li>Utiliza la funci\u00f3n de escaneo QR desde la c\u00e1mara de tu tel\u00e9fono<\/li>\n\n\n\n<li>Utiliza la aplicaci\u00f3n Farm21, que incorpora un esc\u00e1ner de c\u00f3digos QR<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li>Espera 12 horas<\/li>\n\n\n\n<li>Vuelve a montar el aparato<\/li>\n\n\n\n<li>Confirmar con <a href=\"mailto:support@farm21.com\">support@farm21.com<\/a> o en el chat de la aplicaci\u00f3n el sensor se conecta correctamente<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Ver el v\u00eddeo de instalaci\u00f3n<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Sensor FS21 - V\u00eddeo de instalaci\u00f3n\" width=\"720\" height=\"405\" src=\"https:\/\/www.youtube.com\/embed\/ow9dLPrQb1w?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n<style>.kb-row-layout-id_a2507f-ce > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id_a2507f-ce > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id_a2507f-ce > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:100%;margin-left:auto;margin-right:auto;padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id_a2507f-ce > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id_a2507f-ce > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id_a2507f-ce > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id_a2507f-ce alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column_553176-3b > .kt-inside-inner-col{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kadence-column_553176-3b > .kt-inside-inner-col,.kadence-column_553176-3b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_553176-3b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_553176-3b > .kt-inside-inner-col{flex-direction:column;}.kadence-column_553176-3b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_553176-3b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_553176-3b{position:relative;}.kadence-column_553176-3b, .kt-inside-inner-col > .kadence-column_553176-3b:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}@media all and (max-width: 1024px){.kadence-column_553176-3b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column_553176-3b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_553176-3b inner-column-1\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n\n<\/div><\/div>\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Posibles razones Pasos a resolver (S\u00edguelos en orden exacto) (A menudo observamos que los pasos que se indican a continuaci\u00f3n no siempre se siguen correctamente durante la configuraci\u00f3n inicial. Aseg\u00farate de hacerlo para garantizar un funcionamiento correcto). Ver el v\u00eddeo de instalaci\u00f3n<\/p>","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"doc_category":[69],"doc_tag":[81],"class_list":["post-6352","docs","type-docs","status-publish","hentry","doc_category-issues-and-troubleshooting","doc_tag-sensors"],"year_month":"2026-04","word_count":229,"total_views":"950","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"display_name":"Alrie","author_link":"https:\/\/www.farm21.com\/es\/author\/alriefarm21-com\/"},"doc_category_info":[{"term_name":"Issues and Troubleshooting","term_url":"https:\/\/www.farm21.com\/es\/docs-category\/problemas-y-resolucion-de-problemas\/"}],"doc_tag_info":[{"term_name":"Sensors","term_url":"https:\/\/www.farm21.com\/es\/docs-tag\/sensores\/"}],"taxonomy_info":{"doc_category":[{"value":69,"label":"Issues and Troubleshooting"}],"doc_tag":[{"value":81,"label":"Sensors"}]},"featured_image_src_large":false,"comment_info":0,"jetpack_sharing_enabled":true,"acf":[],"_links":{"self":[{"href":"https:\/\/www.farm21.com\/es\/wp-json\/wp\/v2\/docs\/6352","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.farm21.com\/es\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.farm21.com\/es\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.farm21.com\/es\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.farm21.com\/es\/wp-json\/wp\/v2\/comments?post=6352"}],"version-history":[{"count":4,"href":"https:\/\/www.farm21.com\/es\/wp-json\/wp\/v2\/docs\/6352\/revisions"}],"predecessor-version":[{"id":6360,"href":"https:\/\/www.farm21.com\/es\/wp-json\/wp\/v2\/docs\/6352\/revisions\/6360"}],"wp:attachment":[{"href":"https:\/\/www.farm21.com\/es\/wp-json\/wp\/v2\/media?parent=6352"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.farm21.com\/es\/wp-json\/wp\/v2\/doc_category?post=6352"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.farm21.com\/es\/wp-json\/wp\/v2\/doc_tag?post=6352"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}